Terms and Conditions

1. Acceptance of Terms

By accessing and using this website and our services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree, please refrain from using the website.

2. Company Information

Travel Artistry Ceylon (Pvt) Ltd is a legally registered inbound tour operator in Sri Lanka, offering curated travel experiences, transportation, hotel reservations, guided tours, and more.

3. Booking Policy

All bookings must be confirmed in writing (via email or form).

A non-refundable deposit (usually 30%) is required at the time of confirmation.

Final payment must be made no later than 30 days before the arrival date unless otherwise stated.

All prices are quoted in the currency specified in the invoice.

4. Cancellation & Refund Policy

Cancellations must be made in writing.

Cancellation charges apply as follows:

30+ days before arrival: Deposit only

15–29 days before arrival: 50% of tour cost

Less than 14 days before arrival: 100% of tour cost

No refunds will be provided for no-shows or unused services.

5. Amendments & Changes

Travel Artistry Ceylon reserves the right to change itineraries due to unforeseen events (weather, strikes, safety concerns, etc.).

In such cases, we will provide suitable alternative arrangements of equal value when possible.

6. Insurance

We strongly recommend that all clients purchase comprehensive travel insurance covering:

Medical emergencies

Baggage loss or theft

Trip cancellations or delays

Personal liability

Travel Artistry Ceylon is not liable for losses not covered by the client’s travel insurance.

7. Client Responsibilities

Ensure you have a valid passport, visa, and required vaccinations.

Abide by local laws and cultural norms during your travel.

Provide accurate information and disclose any special requirements (dietary, medical, etc.).

8. Limitations of Liability

Travel Artistry Ceylon acts as an agent for hotels, transport providers, and other service vendors. We are not liable for issues arising from third-party services.

We are not responsible for loss, injury, damage, or delays caused by force majeure, natural disasters, political unrest, or airline disruptions.

9. Intellectual Property

All website content, including text, logos, images, and videos, is the property of Travel Artistry Ceylon. You may not copy, distribute, or use content without written permission.

10. Privacy Policy

We are committed to protecting your personal data. Any information collected is used solely for booking and communication purposes. We do not sell or share data with third parties without consent.

11. Governing Law

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes shall be resolved in the courts of Colombo, Sri Lanka.